Returns or exchanges must be initiated within 7 days of receiving your order. Customers are responsible for the return shipping costs. Returns are only eligible for exchange or store credit; no refunds will be issued. All items will be inspected upon return to ensure they meet our return standards.
INTERNATIONAL RETURNS
Returns or exchanges must be initiated within 7 days of receiving your order. Customers are responsible for both the return shipping costs and any customs duties or taxes incurred on returns. Returns are only eligible for exchange or store credit; no refunds will be issued. All items will be inspected upon return to ensure they meet our return standards.
RETURN STANDARDS
To be eligible for a return or exchange, items must meet the following conditions: The item must be unworn, unused, and in original condition. All items must be free from odours, makeup, sunscreen, cream, or any visible stains. Garments that have been worn, smell of perfume, perspiration, smoke, or have visible marks from makeup, sunscreen, or moisturiser will not be eligible for exchange or return. Please take extra care to confirm your garments meet these return standards before shipping to avoid disappointment.
HOW TO START A RETURN OR EXCHANGE
To initiate a return or exchange, please email us at hello@shopsisustudios.com. We will provide you with instructions on how to proceed :) .
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